Before a hospital visit
- Confirm the hospital's current panel status directly with the hospital and insurer.
- Check the current policy wording, eligibility, exclusions, and any documents required for your visit.
- Bring the identification and policy information requested by the hospital or insurer.
If admission or a Guarantee Letter may be involved
The process, documents, and availability of a Guarantee Letter depend on the current policy and the insurer's assessment. Confirm the latest requirements before relying on a particular process or proceeding with treatment.
Keep records
Keep receipts, medical documents, and communications that may be relevant to a later enquiry or claim. This page cannot confirm coverage, admission, or claim outcomes.